Customer relations are like a fine wine: they get better with time.
Information on customers and their subscriptions is often scattered across several systems or databases, leading to inconsistencies, errors and late payments. Not with Kafinea.
Centralized information
Say goodbye to late payments
By combining the Customer Accounts, Service Contracts, Accounting and Billing modules, you can become an expert in subscriptions. All products and services provided on a recurring basis can be integrated into Kafinea:
Simplified subscriptions and renewals
Simplify subscriptions and renewals
Create connected forms and integrate them into your website or customer extranet. As soon as you send a form and receive payment, the subscription is created in your instance.
Keep track of your customers’ subscription start, end and renewal dates. Avoid the inconvenience of service interruptions. Thanks to Kafinea workflows, notify them when the end of their subscription is approaching, and give them the option of renewing in one click from the notification email.
Billing & payment management
Set up recurring invoicing
Automatically bill customers who order the same items or products on a recurring basis. Set your invoice amount, interval and payment method, and forget about it! Your invoice is then sent automatically, filed and integrated like your other invoices into your accounting system.
Connect your business bank account to your Kafinea instance and link incoming payments to issued invoices with a single click.
SEPA direct debits
Optimize your order-to-cash cycle
Improve the payment process and your customer experience by integrating SEPA direct debits on your customers’ subscriptions.
Recurring invoices awaiting direct debit are automatically processed by Kafinea to trigger a direct debit. Neither you nor your customers have to do a thing. Real business.
